Privacy policy

1. Controller

The controller for personal data processed via this website is Pika Marketing SH.P.K., Uçk 80/2, nr. 16, Prishtinë, Kosovo.

Email: info@pikamarketing.com · Phone: +383 49 253 683

2. Data we collect

Contact form: name, email address, company (optional), message, and optional service or package interest.

Technical data: IP address, browser type, device information, and usage data may be processed by our hosting provider and — only if you consent — by Google Analytics.

3. Purpose and legal basis

We process contact form data to respond to your inquiry and, where relevant, prepare a consultation or proposal (pre-contractual / legitimate interest in handling business inquiries).

We use analytics only after your consent, to understand how the website is used and improve it.

4. Contact form processor

Contact form submissions are delivered via FormSubmit (formsubmit.co), which processes the message content to forward it to info@pikamarketing.com.

5. Cookies and analytics

Essential cookies or local storage may be used to remember your cookie preference.

Optional analytics: with your consent, this website uses Google Analytics (measurement ID G-BWQRQ7LVZW). Google may process usage data on servers outside Kosovo / the EU. You can accept or reject analytics cookies via the cookie banner. Without consent, analytics scripts are not loaded.

6. Retention

Contact inquiries are kept as long as needed to handle your request and for ordinary business correspondence, then deleted or archived according to applicable retention needs.

Analytics data is retained according to the Google Analytics retention settings for this property.

7. Your rights

Depending on applicable law (including Kosovo personal data protection rules), you may request access, correction, deletion, or restriction of processing of your personal data, and withdraw cookie consent at any time.

To exercise these rights, email info@pikamarketing.com.